What Leaders Get Wrong About Communication When Trust Is Missing

A reflection from The Speed of Trust by Stephen Covey

Hej! It’s William!

This is part of the "Meller Highlights" series with reflections and learnings from my personal book highlights. I read a lot of books, and as a way of giving more value to my paid subscribers, I now share great book lessons specially for them.

If you’ve been following along and enjoying the ideas I share, I’d love to have you join them. Becoming a premium subscriber not only gives you full access, but it also helps me keep creating and going deeper with the work I do.

How do these highlights work?

Every day, I pick one idea from my reading and think about how to apply it in real life. Most stay as private notes, but once a week, I choose one that feels special.

That’s the one I share here, a highlight that turns into a deeper reflection on how it can change the way we do something.

Today’s highlight: The Speed of Trust by Stephen Covey

“Take communication. In a high-trust relationship, you can say the wrong thing, and people will still get your meaning. In a low-trust relationship, you can be very measured, even precise, and they’ll still misinterpret you.”

This is one of those truths that once you see it, you cannot unsee it. It shows up at work, at home, in the smallest everyday interactions.

We usually think communication depends on the right words, the right tone, and the right timing. Right? Wel…